Welcome to Chinar Publishers! By using our website www.chinarpublishers.org, you agree to the following terms and conditions, which govern all orders, returns, refunds, and shipping.
1. Orders and Payment
- Orders will be processed within 4 business days.
- Payment methods include credit/debit cards and Cash on Delivery (where available).
- For urgent or festival orders, place them 15–20 days in advance.
- Customers will be notified if items are out of stock.
2. Shipping Policy
- Orders are usually shipped via India Post.
- Alternate couriers (DTDC, Aramex, First Flight, etc.) available upon request and PIN code serviceability.
- Tracking details will be emailed after dispatch.
- Delivery may take 8–10 business days; delays will be communicated.
- Packages are not insured. Please inspect them before accepting.
3. Return Policy
- Request returns within 24 hours of receiving the product by emailing chinarpublishers@gmail.com.
- Returns accepted only after written email consent.
- Ship back within 1 day and ensure product is received within 3 days in original, unused condition.
- Used or damaged books are not eligible for return or refund.
Return Address:
Chinar Publishers
11A, Om Gurudatta Housing Society,
Chavan Nagar, Dhankawadi,
Pune – 411 043, Maharashtra, India
Tel: +91 80078 78698 / +91 20 2436 8621
Email: chinarpublishers@gmail.com
4. Refund Policy
- Refunds take a minimum of 30 days to process.
- COD refunds via cheque; online payments refunded electronically.
- Full refund (minus shipping/taxes) for:
- Quality issues
- Out-of-stock items
- Cancelled orders before dispatch
- No refund for:
- Incorrect/outdated addresses
- 3 failed delivery attempts
- Refused deliveries
- Used/damaged returns
- Minor color/design variations
- Customer dissatisfaction post delivery
5. Disclaimer
- Minor design or color differences may exist between online and actual product.
- We are not responsible for courier-related delays or damages.
6. Customer Support
For any queries or complaints, contact us at: