1. Returns
Chinar Publishers will accept returns of the books purchased through the website www.chinarpublishers.org, subject to the terms and conditions below:
- Inform us within 24 hours of receiving the product via email before sending it back.
- Return must be initiated within 1 day and received at our address within 3 days.
- Books must be in original, unused condition.
- Used, damaged, or handled books will not be accepted for return or refund.
2. Refunds
Refunds will take a minimum of 30 days. After receiving and inspecting the returned product, the refund will be initiated:
- In case of Cash on Delivery orders – via cheque.
- In case of online payment – via electronic transfer.
- Refunds are processed if:
- The product is out of stock and cannot be exchanged.
- The order is cancelled by the customer before shipment.
- There are genuine quality issues with the product.
- No refund if the product doesn't meet customer expectations post-delivery.
- Refund excludes shipping charges and applicable taxes.
3. No Refund in the Following Cases
- Incorrect or outdated delivery address.
- Three failed delivery attempts.
- Refused delivery by recipient.
- Returned products are used or damaged.
- Minor design or color variation due to natural product characteristics.
Note: All refunds will be processed only after receiving the returned shipment.
4. Return Address
Chinar Publishers
11A, Om Gurudatta Housing Society, Chavan Nagar, Dhankawadi,
Pune – 411043, Maharashtra, India
Phone: +91 80078 78698, +91 20 2436 8621
Email: chinarpublishers@gmail.com